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Support outside of these hours can be arranged in advance.
Mailborder cluster premium installation support. Pricing is on a per-server basis for each server in the Mailborder cluster where assistance is needed. Installation support will need to be scheduled. The official support hours are 9am-5pm M-F EST (New York) excluding holidays. Installation support outside of these hours is possible with scheduling approval.
Mailborder cluster premium incident response support. Valid for up to 2 hours of incident response. Guaranteed SLA is one business day with official support hours 9am-5pm M-F EST (New York) excluding holidays. Purchase this item only if directed by a representative.
Mailborder Premium support includes 10 hours of annual support via voice or VTC with hands-on technical support for Mailborder products via remote SSH, HTTPS, and Teamviewer sessions. This support is available 9am-5pm M-F EST (New York) excluding holidays. Including Premium support is highly recommend as it decreases support response times and is more economical than per-incident support costs.
Mailborder annual 24/7 direct access support. Pricing is on a per-cluster basis for each Mailborder cluster with Premium Support where assistance is needed. You will be contacted and provided a hotline phone number that will connect you directly to a senior Mailborder engineer 24/7. This package is an enhancement of Premium support outside of Mailborder's standard business hours of 9am-5pm M-F EST (New York) excluding holidays.