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Standard support hours are M-F 9AM to 5PM EST (New York). Support outside of these hours can be arranged in advance.

Mailborder cluster premium incident response support. Valid for up to 2 hours of incident response. Guaranteed SLA is one business day with official support hours 9am-5pm M-F EST (New York) excluding holidays. Purchase this item only if directed by a representative.

Mailborder Premium support includes 10 hours of annual support via voice or VTC with hands-on technical support for Mailborder products via remote SSH, HTTPS, and Teamviewer sessions. This support is available 9am-5pm M-F EST (New York) excluding holidays. Including Premium support is highly recommend as it decreases support response times and is more economical than per-incident support costs.